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Terms and Conditions

  • The Jordan Pass is non-refundable and non-exchangeable. 

  • The Jordan Pass is non-transferable.
  • No refund applies in the event of closure of participating locations for public holidays or unforeseen events, or free entrance days. 

  • No refund applies for un-used tickets.

  • Tourist entry visa fees exemption is valid only when staying a minimum of three nights (4 days) in Jordan.

  • The Jordan Pass does not give admission to temporary exhibitions or guided visits, or to any attractions when they are closed. 

  • The Jordan Pass is valid for use within 12 months following date of purchase. Once activated it will expire within 2 weeks.

  • Opening times of participating Locations fluctuate from time to time and users of information on this website are advised to check with the Location concerned prior to visiting in order to ascertain the opening times. For a list of opening times click here.

  • All and any complaints or claims for redress must be made directly to the Location concerned.

  • Children under the age of 12 can enter the attractions for free when accompanied by their parents. 

  • Buying the Jordan pass after arrival to Jordan does not allow the pass holder to benefit from the entry visa exemption.